Topic: Internet Data Usage Heads up!

[Skhilled]

Yeah, I know but I guess I'm spoiled to 24/7 service. If something happens on their end and there's no net, I'm used to talking to someone and they can let me know what happened and when it will be back up...which rarely happens.

Hmmm, I guess I never logged out yesterday. LOL

[Maxx (OP)]

I understand, I used the phone support also, and have no more issues than with any other support services, but what hate about all toughs is they, make me go through hoops of checks that, I had already had done before I called them.. But I feel the service is good for sorting out bill issues if any

But I do Hear you Bro!
regards,
Maxx

[Skhilled]

I can't seem to log out using this theme...can you? I keep getting a session error...

[Skhilled]

Like I've said before, Comcast is garbage! I talked to a rep a few hours ago and spent almost an hour on the phone just trying to get internet service! I ended up getting TV service too because they gave me a great deal and the guy just kept trying to sell me things I didn't want nor needed. Then I was quoted an installation fee of $64. But when I got my confirmation email it was $164!!!

The person I spoke to had an accent like he was from India which I didn't mind be some things I had to keep asking him to repeat them....and this is how they try to get over on you. So, I "just" called them back and cancelled the installation which they were very quick to do. They problem is that with good customer service you would try to find a solution first before you just lose a customer. There were no such questions...just a quick call and a cancellation. Their extremely poor customer service is why we cancelled them many years ago.